Portal
App
Portal
Please note
Is the connection breaking up? For example, by not being in range of the WiFi point or at a time out (if you don’t use the connection for some time). Then you can turn WiFi off and on again and use the Captive Portal pop-up. Here, too, the ‘forget network’ can help.
App
Please note
Is the connection breaking up? For example, by not being in range of the WiFi point or at a time out (if you don’t use the connection for some time). Open the app again and the device will automatically reconnect to the KPN network.
Please note
When you want to end your session, you need to log out. You can do this by using the logout button on http://logout.hotspots or by using the QR code.
KPN does everything possible to make our HotSpots as safe as possible. Nevertheless, there are still risks. Because of their ease of use, KPN WiFi HotSpots are open WiFi networks. The following tips increase your security:
Please note
Logging in via the KPN HotSpots portal does not provide extra security for Internet traffic after logging in.
What does KPN HotSpots do for security?
KPN HotSpots traffic is processed differently from its own WiFi connection: public traffic is handled via a separate network. Furthermore, all actions on the portal (both logging in and paying) are https secured. People connected to the same HotSpots network cannot see each other. And incoming traffic to your device (initiated from outside) is not allowed by KPN HotSpots. In addition, we regularly test the security of the portal.
Set up VPN connection Android:After you have connected with the KPN Wifi network you go through the following steps:
Set up VPN connection iOS: After you have connected
With the KPN Wifi network you go through the following steps:
Do you need help?
For more information visit kpn.com/hotspots, ask your question at reception or contact our Service Desk. If you call nationally from your location, please contact the number of your country. PLEASE NOTE: Your provider may charge extra for the use of your (mobile) phone.
France (0800) 90 78 23
Germany (0800) 187 30 04
The Netherlands (0800) 04 14
Belgium (0800) 704 24
If you call internationally from your location, use (088) 468 77 68. The service desk is available 24 hours a day and multilingual.